Motilal Oswal is one the most prominent full-service stock brokers in India with its focus on both Institutional as well as Retail stockbroking. A couple of days back, the MOSL (Motilal Oswal) group launched a chatbot – MO Genie for its existing clients in order to automate several aspects of customer service.
With MO Genie, clients and business partners just need to login into the respective systems and they can access information pertaining to their account around areas such as:
This application is accessible 24X7 and has no dependency on any human interaction from MOSL’s end.
Some of the advantages of this chatbot are:
The only concern right now with this chatbot MO Genie from MOSL is that it is currently not available in Android and iOS mobile trading applications. We hope MOSL plans to launch MO Genie soon on these mobile platforms since it can significantly help the users that prefer trading on the go and have a time crunch in crucial situations.
But still, this is a nice innovation from the house of MOSL that will only take the stockbroking space in India to newer heights.